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TERMS
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Invoices are 30 days net from date of invoice and must be paid in U.S. dollars.
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U.S. ORDERS
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Ordering
All individual orders must be prepaid by check, money order, MasterCard or Visa (include account number and expiration date). Cash on Delivery (C.O.D.) shipments will be made for an additional handling fee.
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Shipping and Handling
The usual method
of shipping is United Parcel Service F.O.B. Delta Systems warehouse
in McHenry, Illinois. The standard shipping charge is 12% of the
total order with a minimum charge of $5.00.
Orders shipped to Alaska or Hawaii can be shipped Priority Mail or Second Day Air and an exact freight charge (with a minimum of $5.00) will be added to the invoice.
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Sales Tax
Applicable sales tax will be added at order processing. Illinois residents must add 6.5%. If tax exempt, please provide a tax exemption number.
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INTERNATIONAL ORDERS
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Ordering
International Orders must be prepaid by check, money order or wire transfer to our bank.
Shipping and Handling
Shipping is via “air” only, and the carrier is determined by the size of the order. We endeavor to use the most reliable, least costly, air service and exact freight is charged. Please contact International Sales for a quotation.
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RETURN POLICY
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Bookstores may
return materials within 90 days of original invoice date (unless
it is a Delta Publishing title, which will be accepted within 180
days); all other customers may return within 180 days of original
invoice date. (Please note that computer software, special orders
for non–stock items and special print runs are not returnable. Defective software
may be exchanged for same product only.)
Please enclose a copy of
the original invoice or packing slip with the return to ensure proper
credit to your account. Shipping charges are at the expense of the
customer. Please pack books carefully as they must be received in
perfect condition to receive credit. We recommend that materials
be sent via United Parcel Service or Certified Mail since it may
become necessary for you to trace the return and provide a proof
of delivery signature.
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EXAMINATION MATERIAL
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Delta Systems welcomes the opportunity to provide 30–day examination orders within the continental U.S. only. Personal exam orders must be billed to the individual and are his/her sole responsibility. School or organization exams must be in writing on letterhead or purchase order and signed by an authorized representative. Delta Systems reserves the right to limit the quantity of items forwarded on a 30–day examination order to 1 each of up to eight items. Please note that certain items are not available for preview.
All examination materials will be shipped with an invoice. They are sent for a 30–day period only and must be purchased or returned at the end of that period and any return shipping charges are the responsibility of the customer. If you wish to return the materials, please enclose a copy of the invoice or packing slip and your account will be credited upon receipt. Please pack books carefully as they must be received in perfect condition to receive credit. Complete returns will result in cancellation of the invoice. For partial returns, you are responsible for payment of item(s) kept and the full freight charge shown on the original invoice.
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SHORTAGES
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In case of materials damaged in transit, please notify us immediately upon receipt of goods. If the packaging is damaged, simply refuse the shipment and call our office or email Customer Service.
In case of shortages or shipping errors, please notify Delta Systems within 30 days of receipt or such claims are invalid and the order will be considered complete.
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