, a learner-friendly textbook that teaches workplace English, helps to bridge communication in the workplace. Vocabulary and workplace situations are presented in an easy-to-follow format with visual symbols that even a beginning English language learner can follow. Workplace English
focuses on language that is used on a daily basis in workplaces around the world. Topics include:
- Engaging in small talk
- Describing injuries and accidents
- Filling out forms
- Following instructions
- Giving directions
- Greeting guests
- Reporting repairs and problems
- Warning others about emergencies
Learners will walk away being able to communicate internally with other co-workers and staff and externally with customers. This promotes exceptional customer service!
A CD to accompany the textbook offers listening, speaking and pronunciation practice.